Privacy is given serious importance at Stuart Riddell Portrait Design Limited (“Stuart Riddell”, “we”, “us”). We take steps to ensure that all relevant privacy and data protection laws are complied with when dealing with personal client information.
Collection of Personal Information
We are a provider of Services to our clients who have agreed to the General Terms. The Services includes the collection and storage of personal information of our clients and other visitors to our website and/or office/s. The information collected from an identifiable individual may include that individual’s name, date of birth, country of residence, IRD number, bank account information, Credit Card details and contact details (physical address, email address, Facebook name and address and landline and/or mobile number or other contact details you provide us). We also collect information about how you use our website (for example, traffic volumes, time spent on pages), your IP address and/or other device identifying data, information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us.
We collect and hold such personal information that we may collect directly from you when you:
- make a request for provision of our Services,
- become a client and we provide you with the Services,
- use our website as a client,
- contact the Stuart Riddell support team,
- visit our website.
You may choose to not disclose this information to us. You should be aware however that it may mean we are restricted or prevented from providing our services to you.
We may receive personal information from you about others
We collect, hold, and use your personal information for limited purposes
We collect the personal information to assist us in providing you with the Services that you have requested. This information may be used for purposes including to:
- verify your identity and undertake credit checks (if necessary),
- provide the requested Services to you,
- market our Services and products relating to these Services. We may also send you newsletters and up to date information on changes via text, email or other electronic means (you can opt out of this by contacting us at any time),
- carry out training of our personnel in relation to the Services,
- ensure we comply with laws and regulations in applicable jurisdictions,
- keep open lines of communication with you, including in response to a complaint,
- send you our bills and to collect any money owing to us. This includes authorising us to process credit card transactions,
- ensure that you are adhering to our General Terms, and
- any other use that is authorised by you or relevant privacy laws.
In the event of a sale, merger, consolidation, liquidation, reorganisation or acquisition, your information may be transferred.
We can collect your non-personally identifiable data
When you use our Services, you are agreeing to us accessing, aggregating and using non-personally identifiable data collected from you. This data does not identify you nor any other individual.
This data may be used to:
- help us understand how our clients are engaging with our Services and website, for example, the busiest days of the month, quantity and timing of payments and most popular web pages;
- provide clients with further information regarding the uses and benefits of our Services;
- increase business productivity as the aggregated data can provide relevant business insights; and
- otherwise improve our website and Services.
Transfer and storage of personal information
We are based in New Zealand and may access your personal information from New Zealand or overseas when travelling outside New Zealand. New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection. This decision provides our basis for transferring personal information to New Zealand.
By providing your personal information to us, you consent to us storing your personal information on servers hosted by us and accessing your personal information from New Zealand or overseas when travelling outside New Zealand using a secure encrypted connection. If your personal information is stored on servers located in other countries, it will remain within our effective control at all times. The server host’s role is limited to providing a hosting and storage service to us, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.
If you are not comfortable with your personal information being transferred to a server in another jurisdiction, you should not provide us with your personal information or use our website.
We are committed to protecting your personal information
At all times, we will work to ensure that we are taking all the steps to protect your personal information. The information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all data transferred between you and the website for the provision of the Services is encrypted.
Despite our best efforts, the internet itself cannot be trusted as a secure environment. Consequently, we are unable to give an absolute promise that your information will always be safe. Sharing of personal information over the internet is to be done at your own risk. You should only give out your personal information to the website within a secure environment.
If we become aware of any security breach relating to your personal information, we will advise you as soon as we can.
We will only release your Personal Information in limited circumstances
With the exception of the images we create, the personal information which you provide to us will only be disclosed if it is necessary, appropriate and achieves the outcome for which you engaged our Services and as outlined in our General Terms.
Unless there is a sale, merger, consolidation, liquidation, reorganisation or acquisition, we will only disclose your personal information to a third party if we have your express consent. It is important to note however, that we may have to do so without your consent to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, required by law. If it is possible and appropriate, we will endeavour to notify you to let you know this has occurred.
Your personal information is not controlled, accessed or used by the third parties who host our servers, except for the intended use of storing that information.
We store your credit card details
Your credit card details are encrypted and securely stored by us and/or our chosen payment provider. This enables us to automatically bill your credit card on a recurring basis if requested by you.
Requesting access to your personal information excluding images
It is up to you to ensure that the personal information you provide is accurate, complete and up-to-date. Unless there are certain legal grounds for refusing, you may ask to access the personal information we have that is readily available. You may also ask us to update or correct any information we have about you. This may be done by requesting in writing and sending it to us at Private Bag 94202, Howick, Auckland 2145 or by email to firstname.lastname@example.org. You will need to prove that you are the individual to whom the personal information relates.
We will process your request as soon as reasonably practicable, unless there are legal grounds preventing us from doing so. We will explain why if we are unable to do so. One example for refusal would be if access would unreasonably impact the privacy of another individual. If you request a correction and we have to refuse, reasonable steps will be taken to note down that you requested that correction.
If appropriate and reasonable, we may charge you the cost of providing and/or correcting your personal information.
Your personal information will only be kept for as long as it is needed. There may be circumstances however where we have to keep the information for a specified amount of time to meet various legal and reporting requirements.
A cookie is a small text file that is stored on your computer for record-keeping purposes. It does not identify you personally or contain any other information about you but it does identify your computer. Our website uses these cookies.
Along with some of our affiliates and third-party service providers, we may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on our website. Amongst other purposes, these can be used to track how the website is being used and the level of engagement with ads.
You have the ability to get your browser to send you an alert when you receive a cookie. This then gives you the chance to accept or reject it. If you refuse a cookie, this can have a negative impact on how the website is used or functions. Note, we do not respond to or honour “Do Not Track” requests at this time.
Performance and targeting cookies may be used when you visit our website.
Performance cookies serve to collect information on how you use the website. This can tell us about our most popular pages, and if you have received any error messages while on the pages. No identifying personal information is gathered via these cookies. Instead, these cookies only work to improve the usage of the website. As a result of the cookies, we may be sent reports showing aggregate numbers and trends from third party analytics partners.
Alternatively, targeting cookies provide you with personalised advertisements that are related to you and your interests. They can determine how often you see a particular advertisement and can measure whether the advertising campaign has been effective. They will remember that you have visited the website and may share this information with other parties such as advertisers. As a result, you may see advertisements about our Services in other areas of the internet. When you use our website, third party providers may display advertisements relevant to your interests. This information will have been generated by your previous use of the website and other browsing history. Your browser collects information about your internet use. Third party providers then use this information to place ads on websites throughout the internet that may relate to you and your interests.
It is possible to opt-out of targeted advertising at http://www.youronlinechoices.eu/. You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links:
Digital Advertising Alliance EU (EDAA) – http://www.youronlinechoices.com/
DAA AppChoices page – http://www.aboutads.info/appchoices
Network Advertising Initiative (NAI) – http://optout.networkadvertising.org/
Digital Advertising Alliance (DAA) – http://optout.aboutads.info/
You should be aware that opting out will not stop the advertising all together. You will instead be served with generic ads.
You may opt out of any email communications
We use email to send out information relating to billing, marketing our services and general communication. There are clear instructions on the emails explaining how to remove yourself from our mailing list. If you choose to opt out, this will not remove you from receiving emails about breaches (if relevant) or overdue accounts or any changes to the Privacy or General Terms policies.
Your responsibility in transferring your data to third-party applications
Our website may have links or ads that get you to follow a link to a third-party application or website. It is your responsibility to be vigilant when giving out personal information on these links as we have no control, and take no responsibility for these websites and applications.
Privacy complaints process
If you are unhappy with how we have handled your personal information, you may send a complaint. Please provide us with the full details of your complaint along with any supporting documentation:
- Email: email@example.com
- Post: Private Bag 94202, Howick, Auckland 2145
- Send you an initial response to your query or complaint within ten (10) business days; and
- Look into and seek to resolve the issue within twenty (20) business days. If necessary, we may need a longer period to do this but will notify you of this delay.